An Investigation into Gaps in the Flow of Communication at Institutional Level: Case of Universities in Lesotho

Takura Bhila; Mukurunge

Title:
An Investigation into Gaps in the Flow of Communication at Institutional Level: Case of Universities in Lesotho

Authors:
Mukurunge | Takura Bhila
DOI:
https://doi.org/10.31142/ijtsrd21402

Cite This Article :

Mukurunge | Takura Bhila "An Investigation into Gaps in the Flow of Communication at Institutional Level: Case of Universities in Lesotho" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-2, February 2019, pp.434-437, URL: https://www.ijtsrd.com/papers/ijtsrd21402.pdf

Download

Abstract :
This study investigated the communication challenges between staff members and management within universities in Lesotho. These communication flow gaps are mainly caused by top to bottom mode of communication with management concentrating on channeling information down to subordinates leaving little room for subordinates to express themselves freely by initiating communication with management. This mode of communication has the negative effect of demoralizing staff causing high staff turnover in the institutions of higher learning and this is detrimental to the progress of the learner. The study gathered information through questionnaires and the data was presented and analyzed quantitatively through tables and graphs. The results reflect that the top to bottom communication model predominantly used by management in Lesotho is not effective in bringing the best out of university staff.

Keywords :
communication, top to bottom model, management

Publication Details:

Unique Identification Number : IJTSRD21402

Published In : Volume-3 | Issue-2, February 2019

Page Number(s) : 434-437

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

About IJTSRD
Indexing

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.